You may request a full refund within 7 days of purchase if you have not downloaded any template files or completed more than 20 percent of the lessons. Email info@ccamanagementgroup.com with your order number.
You may request a full refund within 7 days of purchase as long as you have not attended a live coaching call and have not downloaded any template files. After the first live call you attend, or after 7 days, whichever comes first, the purchase is final because your seat has been reserved and materials have been delivered.
Because these tiers reserve a limited number of private coaching hours and begin implementation work immediately, they are non refundable once the onboarding session has taken place. If you cancel before onboarding, we refund your payment minus a $250 administrative fee.
You may stop a monthly plan at any time; access ends at the end of the paid period. Payments already made are not refunded.
If your purchase is refunded, we refund the amount to Klarna or Affirm and they adjust your installment plan under their terms.
Amounts paid for a lower tier are credited toward a higher tier for 90 days after the original purchase.
Email info@ccamanagementgroup.com from the address on your order with the subject line "Refund request". We respond within 2 business days and process approved refunds within 5 business days to the original payment method.
Please contact us before disputing a charge with your bank. We keep records of enrollment, access logs, call attendance and downloads and will provide them in response to any dispute.